⚙️ Get into the portal and set your client settings.
Set client settings according to their needs. Follow the steps below:
- Go to the Clients menu.
- Select a client from the list.
- You will see a setting that you can use to adjust client preferences.
Set the Flow Settings
Universal Flow Settings
You can set each of the available flow settings based on your preferences.
| Setting | Description |
|---|---|
| Show the privacy policy screen | Show or hide the Privacy Policy screen in the verification process. Note: This setting will no longer be available for newly registered reseller admins. As a reseller admin, you cannot allow clients to edit the privacy policy content. Please reach out to IDVerse customer support for any questions or concerns. |
| Enable residential address in the mobile flow | Enable or hide the address information for the mobile flow. |
| Request back of card on all Drivers Licences | Enable or disable the feature that requires the back of the driver's licence in the verification process. |
| Enable Facematch & Liveness | Enable or disable the facematch and liveness for the Normal Flow. When switched off, it disables all biometric checks and enables our Document Only Flow. Note: Enabling the "Document Only" subset flow renders the primary Normal V2 flow unavailable in the portal for identity requests. However, via our API, you can send transactions as either "Document Only" or "Normal V2." Check our API guide for more information. |
| Ignore the back of card capture request for the following countries: | Enable or disable the verification process to not capture the back of the cards. Options: All countries, USA and/or CAN |
VOI Configurations (only applicable for VOI V2)
| Setting | Description |
|---|---|
| Multiple Document Validation | Flag a transaction if any document types cannot be validated via OCR. An admin can then manually review and validate those documents. |
| DFA on 2nd Document | Enable or disable the DFA check on the second ID document, in addition to the standard DFA check of the first ID document. Activating this feature may increase the flag rate. It's generally recommended for clients with specific policies necessitating this assessment. Find out more about API integration requirements when DFA is enabled on the second document here. |
| Simple VOI | Enable or disable a simpler version of our latest VOI Flow, restricted to a maximum of 2 IDs within certain constraints to streamline VOI while meeting ARNECC Guidelines. Note: Enabling the "Simple VOI" subset flow renders the primary functionality of the VOI V2 flow unavailable in the portal for identity requests. For more information, see Simple VOI |
Note:
By default, Multiple Document Validation is off and Facematch and Liveness are turned on.
Multiple Document Validation Logic
This feature provides users with the option to verify their identity using multiple documents. When enabled, if the system cannot verify the 2nd, 3rd, or 4th documents through OCR, it will flag the transaction for further review.
Supported documents include Driver's Licences, Passports, Photo ID Cards, or Medicare Cards. Certain documents, like printed items such as Birth Certificates, cannot be validated via OCR. Hence, we offer an option to proceed with these document types without blocking the user and the choice to flag the transaction as "Document" when it cannot be validated.
The validation process includes cross-referencing names across all documents, and if the names are different, users will be instructed to submit supplementary documents, such as a name change certificate or marriage certificate. In instances where a document is unreadable, a “Is your name the same across documents” screen will prompt.
Our VOI V2 flow now offers the flexibility to enable Document Fraud Assessment (DFA) on secondary documents. This additional layer of scrutiny enhances the security of the verification process by validating the authenticity of secondary documents. This feature is especially useful when you need to ensure comprehensive verification using multiple documents.
Please note the following:
- Only the first two documents will be subjected to DFA checks, even if the third document is eligible for DFA.
- This can also be enabled if using our Simple VOI Flow.
- If either or both DFA checks fail, the overall DFA result will be marked as flagged.
While we offer this option, we recommend against activating this feature. This suggestion is based on our confidence in our single ID verification process, which aligns with ARNECC guidelines. We provide this option for clients whose specific policies require this additional layer of assessment, though it may result in an increased flag rate.
Configure ID Recapture Settings
The ID Recapture Configuration allows you to set the amount of recapture attempts when users upload documents in suboptimal quality, with defects such as glare or incorrect dimensions. This feature ensures that users can capture high-quality images of their documents, enhancing the overall verification process.
Please note the following:
- The ID recapture configuration feature is applicable to both Normal V2 and VOI V2 flows.
- The default setting for recapture attempts is 1, but you can choose from a range of recapture options in a drop-down menu, ranging from 1 to 5 attempts.
- In Multi-Document flows, the ID recapture configuration does not apply to the second document (or subsequent documents). It is designed to optimise the image quality of the primary document.
- Once a user navigates back from the 'Check Your ID Details' screen, the defined recapture count will not apply again to subsequent document uploads. This ensures that the recapture attempts are focused on capturing high-quality images during the initial stages of the verification process.
Set the Flow Types
You can turn the available flow types on and off to set which flow types the client can access and use.
Info:
For new clients, we only display Normal V2 and VOI V2 in this setting. We still support the other flows, and you can also turn them on, although we don't recommend them as they will be turned off soon.
Configure Transaction Expiry Time
As a Reseller, you now have the flexibility to customise the transaction expiry time via the reseller configuration under Transaction Settings. Transaction expiry time refers to the duration during which a client can access the link provided for identity verification. The default setting is 7 days, but it can be adjusted to 1, 2, 3, 4, 5, 6, 7, 10, or 14 days according to your specific requirements.
Turn On/Off the Data Verification Providers
The Australian Government's Data Verification Service (DVS) checks whether the user's information matches the data provided by official data services so that the authorised entities can verify documents issued by a range of Australian, State, and Territory government agencies.
If you want to offer clients certain types of DVS providers, you can hide the DVS providers by turning the option off. Otherwise, turn on the available option.
Note:
Multi Language Flow (Normal V2 only)
-
You will find the "Multi Language Flow" configuration under client settings. The default language for a client account is set to "English," and the toggle will be turned off by default.
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Enabling the toggle will activate both language options for clients, allowing them to switch between English and Portuguese as needed.
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Alternatively, you can select Portuguese as the default language and leave the toggle off. This means the Normal V2 Flow will use Portuguese as the default language, and clients won't have the option to switch languages.
Turn On/Off the Billing details
If you don't want to display the client's billing contact, turn off the option. Otherwise, turn on the option.
Portal Customisation
We provide customisation to the portal to resolve issues faster and boost client satisfaction. The customisation is provided in the OCR Labs support channels, such as the Intercom and Support Tab.
Intercom
Turn off the OCR Labs support channels if you provide the client with your support channels.
